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CRM - Salesforce, Siebel, Oracle CRM On Demand

Sales and Customer Services helps companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.

In a post-recession world, Chief Sales Officers (CSOs), Chief Customer Service Officers (CCSO) and all executives charged with revenue generation face more challenges than ever as they lead their organizations toward growth and profitability.

Our Sales and Customer Services team can help your company acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We can help you accelerate growth, improve sales productivity and reduce customer care costs to increase the value of your customer relationships and enhance the economic value of your brand.

Industries today, in their own way have processes to pursue business opportunities, build and maintain customer relationship and optimize costs for overall organizational business objectives. Customer Relationship Management (CRM) solutions today is a strategic objective and a critical success metric to realize lower computing costs and faster Return on Investment (RoI). Despite continued economic uncertainty, the fundamental business needs for effective and efficient customer management practices remain unchanged:

  • Acquiring new customers
  • Building tighter bonds of loyalty
  • Reducing the costs of marketing, selling, and servicing

As a consequence, interest in investing and deploying CRM solutions to improve customer-facing business processes remains strong. Xuture IT is a Salesforce.com partner as well as a functional evangelist of the Salesforce platform. We provide organizations with Salesforce.com Customer Relationship Management (CRM)/Force.com Cloud Application development, Mobile Apps & Analytics strategies and solutions across all CRM functional areas including sales, marketing and field service.

Most importantly we make our customers face no data loss while migrating from conventional servers to Cloud. Our experts ensure that data back-up is taken through web application. Because, we know, how vulnerable the customer data is to threats while being on migration mode. Such value added services create high worth of cloud migration.

Marketing cloud is an amazingly powerful tool developed by Salesforce and recommended to big business establishments which are already enjoying Salesforce. It will amalgamate existing data along with the help of Salesforce CRM.

Client Challenges:

  • Automation Of Complete Product Life Cycle
  • Real Time Analytics & Dashboard
  • Complex Data Migrations
  • Limited Scalability and rising Upgrading costs
  • High Cost of Maintenance on premise & in-flexible systems

Why us?

  • We have proven SFDC experience in almost all areas of SFDC.
  • We have successfully completed large scale SFDC instance migrations
  • We have successfully integrated multiple regions and P&Ls.
  • We have extensive SFDC-SAP integration experience.
  • Our team has global SFDC implementation experience.

Siebel & Oracle On Demand

Xuture IT offers organizations end-to-end services ranging from devising the ideal CRM strategy to implementation of the Siebel CRM application. We have delivered comprehensive Siebel solutions, enabling organizations to benefit from redundancy in applications and reduced total cost of ownership. Our Siebel solutions include:

Siebel Implementation: Enabled by our Siebel implementation framework, reusable components and prototyping, Xuture IT provides the full spectrum of Siebel implementation services.

Siebel Upgrade: Our Siebel upgrade team possesses experience with all versions of Siebel CRM, including the latest Siebel 8.2.2. The team works towards helping customers identify business benefits, optimize new functionalities and also provides training and other business simplification opportunities.

Integration across different legacy applications from/to Siebel: We have expertise in middleware including webMethods, MQ Series, TIBCO JMS Queues and more. We offer organizations specifically customized and cost-optimized integration solutions from/to Siebel.

Siebel Application Maintenance Support: Our unified approach to maintenance and Siebel administration is proven and time-tested. We offer QA services and Siebel administration services to support complex Siebel projects. Further, our high quality support services for Siebel implementations, help organizations minimize application and user downtime with strict adherence to Service Level Agreements (SLAs).

Siebel Testing/Quality Assurance: Xuture IT employs best industry tools, such as HP QuickTest Professional (QTP), LoadRunner, Test Director, and more, to provide organizations with a wide range of Siebel testing services spanning over multiple domains including:

  • Functional Testing
  • Performance & Load Testing
  • Regression Testing
  • Integration Testing
  • User Acceptance Testing

Oracle CRM On Demand: Catering to the growing demand for cost effective SaaS solutions, we provide organizations with Oracle On Demand and Salesforce.com solutions.

Business Value

Xuture IT's Siebel solutions provide organizations with significant business benefits that include:

  • * Significantly reduced Total Cost of Ownership using shared end-to-end services
  • * Reduced deployment costs with optimum blend of offshore, onsite and near shore resources
  • * Use of mature business process re-engineering framework for process and product consolidation
  • * Use of continuous and predictable delivery model using best practices and business analysis
  • * Availability of SMEs (Subject Matter Experts) to provide domain support

Get in touch with us today and see how we can help your organization's CRM needs.

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